INFORMATION
Purchase Information
At HORIZON, all jewelry is carefully crafted.
Please check the following before purchasing.
About the material
Our brand mainly uses SILVER925 .
Gold-finished products (GOLD〈K18GP〉) are made of SILVER925 with a K18 gold coating.
The coating may gradually wear away over time and the color may fade.
When the coating fades, you can enjoy the original silver texture, but we also offer re-coating. Please contact us if you would like this service.
Production period and delivery date
Currently, all products are made to order.
Once your order is confirmed, it will take approximately 1 to 2 weeks for it to be shipped.
Please note that delivery times may vary depending on production status and the time of year.
Regarding individual differences in size and specifications
We take great care in finishing each and every piece of HORIZON jewelry by hand.
Therefore, there may be slight differences in shape and texture.
Please enjoy these as proof of craftsmanship and as unique pieces that are one of a kind in the world.
Changing your order
Due to the nature of made-to-order production, we cannot accept changes to the contents after your order has been confirmed.
Please make sure to check the size and specifications carefully before placing your order.
About international shipping
When shipping outside of Japan, customs clearance fees, duties, taxes, brokerage fees, etc. may be incurred separately.
Please note that these costs will be borne by the customer.
Returns and Exchanges
As all products are made to order, we do not accept returns or exchanges due to customer convenience.
If you find any initial defects, please contact us via the "Contact Us" form on our official website within 7 days of receiving the product.
We will respond promptly.
About aftercare
Jewelry changes its appearance over time.
We believe that natural aging is part of the beauty of our products, but we also offer re-coating and maintenance services upon request.
Please feel free to consult us about aftercare so that you can enjoy using your product for a long time.
Other points to note
- We take great care to ensure that product images are as close to the actual color as possible, but they may differ slightly depending on your monitor settings.
・If you have any questions or concerns, please contact us at any time via the "Contact Us" section on our official website.
HORIZON jewelry will move with you through time and weave a story.
May every encounter be an irreplaceable one.
Information Before Purchase
Each piece from HORIZON is carefully crafted by hand.
Before placing an order, please review the following information.
Materials
Our jewelry is primarily made of SILVER925 .
Items described as GOLD (K18GP) are crafted with SILVER925 and finished with K18 gold plating.
Please note that the coating may gradually wear over time and use, causing the color to fade.
Even as the coating softens, the natural beauty of silver can be enjoyed. Re-coating services are available upon request.
Production Time & Delivery
All products are currently made to order.
Please allow approximately 1 to 2 weeks from confirmation of your order to shipment.
Delivery times may vary depending on production schedules and seasonal demand.
Natural Variations
Each piece is finished by hand, resulting in subtle differences in shape and texture.
These variations are a hallmark of craftsmanship and part of the uniqueness of every creation.
Order Changes
Due to the made-to-order nature of our products, changes to an order cannot be accepted after confirmation.
Please carefully review all details before placing your order.
International Shipping
Shipments outside of Japan may incur customs duties, taxes, brokerage fees, and other charges.
All such costs are the responsibility of the customer.
Returns and Exchanges
As each item is individually crafted to order, returns and exchanges due to customer preference cannot be accepted.
If a product defect is found upon arrival, please contact us via the "Contact" form on our website within 7 days of receipt.
We will address the issue promptly.
Aftercare
Jewelry evolves with time, developing unique expressions through wear.
We embrace this natural transformation, but also offer re-coating and maintenance services should you wish to restore your piece.
Please feel free to inquire about aftercare support at any time.
Additional Notes
・While we strive to accurately represent product colors, they may vary slightly depending on your monitor settings.
・If you have any questions or concerns, please feel free to contact us through our official website.
Each piece from HORIZON is designed to accompany you through time, becoming part of your personal story.
We hope your encounter with our jewelry will be truly meaningful.